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Annual Maintenance Contract (AMC) is a chargeable agreement between a client and the vendor in regards to the............
warranty management system software streamlines warranty management to reduce warranty costs and increase service .....
Managing complaints is a supportive business practice for ensuring best customer service in any company.....
Spare Parts Industry are costlier than any other industry maintenance. In many industry verticals, spare parts unavailability ......
The written financial proposal regarding a product is prepared for two marketing arenas, either in sales or for the service. ....
Once the contract is won & finally closed, it is submitted to get installed. The Key date is set & assigned to some of the service engineer from the staff.
Managing complaints is a supportive business practice for ensuring best customer service in any company. By having web based complaint management systems in place, businesses can use the information that is captured to make process improvements to achieve quality output.
Once a customer bought your product, each time he contact you for support you need to log a complaint with ticket number so as to track the complaint till it’s resolution up-to customer satisfaction. AMC Desk online customer complaint management system software organize the process of complaint management with logging the complaint with ticket number, easy escalation of complaint to skilled forced according to severity and nature of the complain and track the solution. Thus, enhancing efficiency of complaint handling process.
warranty management system software streamlines warranty management to reduce warranty costs and increase service revenues. Using our warranty management software, all stakeholders including manufacturers, suppliers, service providers, and end-user customers can collaborate to reduce warranty expenditures, improve product quality, and enhance customer experience. In Service Industry warranty management software or warranty tracker up to customer satisfaction can increase customer confidence, reduce operational costs and provide the opportunity to generate revenue to the company. AMC Desk Warranty CRM software (warranty management solutions) is a technical and smart way of maintaining complete customer, products and their warranty details.
AMC Management Software
Annual Maintenance Contract (AMC) is a chargeable agreement between a client and the vendor in regards to the maintenance of the product(s). AMC Desk CRM AMC management software dashboard display concise information on all AMC’s due. The details of AMC reaching renewal can be accessed by some click on the same cloud based platform. You can manage Annual Maintenance Contracts, Preventive Maintenance Contracts, Business Promotion Calls, Product Delivery Calls, Complaint Service Calls for any type of products that could have warranty contracts and needs regular servicing.
Spare Consumption Management Software
Spare Parts Industry are costlier than any other industry maintenance. In many industry verticals, spare parts unavailability consumes too much of downtime & ultimately affects the productivity of plant or machinery. Spare parts consumption management is the crucial factor which is responsible for effective plant functioning at optimum cost. Web based spare consumption management software give you real time inventory availability at the time of making a quote and order, that remove waiting time for spare part availability approval.
Service Quotation Management Software
The written financial proposal regarding a product is prepared for two marketing arenas, either in sales or for the service. There is a thin line difference between the sales & service quotations. The service quotations involves the product being served & the service rates accordingly. Service quotation management software help you to enter AMC and Warranty details with the product details and the dashboard dully shows you notification for pending / up-coming service renewals. You may send service quotation from the interface and track the customer history anytime in customer relationship life cycle.
Installation Management Software
Once the contract is won & finally closed, it is submitted to get installed. The Key date is set & assigned to some of the service engineer from the staff. It involves a detailed explanation & demonstration of the product during the handover. Although, it is a major overhead but, appropriate service delivery even before the customer’s prompt, accomplish client’s faith upon his vendor. Using AMC Desk CRM installation management software you will get a list pending installation list in your screen and you can schedule workforce to complete the task.
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